Blog 53 Gaming

Degree 53 launch new UX review to highlight best practices for In-Play betting products

30 April 2019

We're proud to announce that we've recently published a new report in the series of Betting and Gaming UX Reviews, which looks at In-Play betting products. The In-Play UX Review examines ten leading sports betting operators in the UK to compare and highlight the best approaches for optimising the user experience of their In-Play products.

Our team reviewed various steps of In-Play betting from a user’s perspective and how each area of the product facilitates this experience. UX experts focus on the best elements of each operator’s In-Play product and what could be improved, as well as providing their recommendations for how it could be done. The In-Play UX Review includes brands, such as bet365, Betfair, Paddy Power and Sky Bet, with a detailed comparison of their In-Play offerings.

In-Play is one of the most engaging areas in a sportsbook, so we feel it’s important for operators to provide the UX that reflects this. Customers want to feel the excitement as their favourite sports events take place and this will subsequently increase their loyalty and interaction with the brand. Overall, the reviewed bookmakers have a good standard of In-Play betting features, but it was the smaller details and functionalities that added something different and made some of these products stand out. Hopefully, our suggestions will help other operators think about how they could create a product that exceeds their customer expectations and adds value to their betting experience.

The In-Play UX Review follows a number of reports on Betting and Gaming services in Degree 53’s portfolio. The team has previously provided insight on the UX of online casino, betslip and horse racing products to help operators optimise their services and create an engaging betting experience. We have a diverse project portfolio and have worked with global operators, such as Betfred, Black Type, Penn Interactive Ventures and Goldchip.

The In-Play UX Review can be accessed here.

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