Reports

lottery subscriptions

The UX of Lottery Subscriptions

Read our new review The UX of Lottery Subscriptions to find out how lotteries could improve their subscription services to make the ticket purchasing process easier for their customers. We also provide suggestions about how this user experience could be improved and how lotteries could use it to grow their revenue.

Subscriptions have become a lucrative business model for many industries and lotteries have a great opportunity to make it a successful service for their products too.

Lottery

Lottery Review Multi-Product UX Strategy

Read our Lottery Review: Multi-Product UX Strategy to learn how operators can create a winning UX strategy for offering lots of different products to their customers, as well as creating a fun and enjoyable customer experience.

US Lottery Web User Experience Review

US Lottery Web User Experience Review

Read our US Lottery Web User Experience Review. We took a look at some of the leading US lottery operators to find out how they approach their digital services, whether there is any room for improvement and how they could capitalise on the growing demand for digital services. Find out more here.

Responsible Gambling Tools

Responsible Gambling Tools in Sports Betting Apps

Responsible Gambling is an important initiative undertaken by the online gambling industry to provider a safer experience and encourage customers to limit risks when gambling. There are lots of great tools available to protect customers, however, they're not always obviously placed on apps, and are often down to the customers to find.

We reviewed how proactive sports betting operators are in promoting Responsible Gambling tools on their apps for their customers when logged out and logged in. Learn about it here.

Lottery App UX Design

Best Practices For Lottery App UX Design

There's a great advantage for operators to offer a fun gaming experience through intuitive and well-designed lottery apps. It's also a great chance for users to engage with the brand remotely and on-the-go.

Our guide to creating great lottery apps explains what elements product owners need to be focusing on to create an industry-leading and engaging mobile product.

Esports

How to create the best Gambling Product for Esports

Esports is a highly growing industry and it's gaining momentum worldwide. Betting in esports is still uncommon, however, more operators are including odds for the esports tournaments.

Read our guide about how to create an appealing gambling product for the esports fans to offer a fun and engaging betting experience.

Apple Design Guidelines UX Review

Apple Design Guidelines UX Review

Apple has updated its App Store Review guidelines which enforce online gambling apps to provide a more native, app-like user experience. As the majority of sports betting and gaming products are container apps, updating them from web wraparounds is a huge task. This new initiative has sparked lots of questions around how operators should update their apps, which features Apple wants and what 'app-like' means.

This UX Review looks at leading UK sports betting operators to compare their apps against Apple's Design Guidelines to find out what the tech giant expects from app design going forward. The review highlights different native features that could help improve the user experience, as well as increasing the chance of successful App Store submission.

Age Verification UX Review

Age Verification UX Review

The UK Gambling Commission have brought in new rules for customer verification from May this year. This means that all UK operators are required to verify their customers' identity before they are allowed to access any betting or gaming services. If a customer fails to pass automatic checks, they are required to manually confirm their ID and address, and this process affects the user journey of these customers.

In our review, we look at how operators have approached the new KYC regulation and faciliate verification for their customers. We also provide recommendations for streamlining this process and helping customers verify their ID as efficiently as possible.

In-Play UX Review

In-Play UX Review

In-Play betting is one of the most engaging and exciting areas in a sportsbook, and we believe this should be reflected in the customer experience on the site or app.

This report looks at the In-Play betting user experience of ten leading UK operators to examine which features and functionalities offer the best engagement.

We look at best approaches, areas that need further imrovement, as well as our recommendations for achieving this. Takes a look at our report to find out what it takes to create an exciting In-Play product that would exceed customer expectations.

Horse Racing UX Review

Horse Racing UX Review

Horse racing is one of the most popular sports in the UK and worldwide, and appeals to a broad audience. It's important to offer an engaging and intuitive betting experience to customers of all levels to ensure repeat trade.

This report reviews the horse racing verticals of ten UK sports betting operators to provide insight into which features work best and which need further improvement.

The report also offers recommendations for improving the horse racing features to ensure customers receive the best betting experience possible.

Sportsbook UX Review - Betslip

Sportsbook UX Review - Betslip

The betslip is arguably the most important customer facing feature of a sportsbook as it is where the customers spend their money. It is therefore essential that the betslip is clear, intuitive and offers all the functionality required for a customer to easily place a bet.

This report reviews the betslips of ten UK sports betting operators to provide insight into how they differ and which options work best for the customer.

The report also offers recommendations for improving the betslip to ensure customers receive the best betting experience possible.

Mobile Casino Lobby Review

Mobile Casino Lobby Review

There is a large proportion of players, accessing online casino from mobile and tablet devices. Therefore, it's extremely important for operators to offer an excellenet gaming user experience to ensure their products are accessible across different platforms.

Casino operators still have a lot of catching up to do when it comes to providing a seamless mobile UX, however, they're already on the right track.

Read our Mobile Casino Lobby Review to find out what it takes to create a winning mobile casino and what areas need improvement.

Casino Lobby Report

Casino Lobby Report

User experience can be a very effective tool in the customer journey of an online casino. While many online casinos have been improving their online services over time, some still lack the key features that make up a good UX. Poor UX can be an expensive problem to have and potential punters can move on to a competitor in no time.

Download our report to find out how you can improve the UX of your online casino.

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